September 15, 2016, I finally got a reply!!! I explained the situation, copy-pasted the transaction from my bank statement, provided my full name, address, the last 4 Visa digits and the date of charge. So, every week since then, I logged into Spotify to fill out yet another contact form. The only way to get in touch with Spotify's customer service is through logging into your Spotify account and clicking on their contact form…which I did immediately. I cancelled a Premium Membership Trial with Spotify BEFORE the trial expiration date only to have the $9.99 charge clear my bank account the next day (8/8/16). Because their rating would be higher if they changed some things and would be making more money if they weren't losing customers due to customer service issues. Having a company that you can't talk to over the phone to explain what's going on is extremely frustrating and just bad business. Whoever runs customer service really needs to change what they're doing and learn that this is not good business. They have a horrible rating on every review website I've seen and its almost always because of their customer service department. So even though the music was nice I refuse to pay a company that does not value me as a customer even though I am contributing to their salary. Everything will be on their schedule and time frame and they have zero value for their customers other than taking their money in whatever way they can. More importantly, they provide ZERO customer service over the phone so if you issue that does not match the most common issues listed on their website you have to go through a number of steps just to online chat with the company, however, make sure you allow to live your life on their schedule because you'll only have two minutes to reply to them once they answer you before the chat expires and you have to start all over again and from then on can only discuss your issues from email which they'll respond hours later to. They said it was impossible and that no exceptions could be made even though they used a card four times that I never authorized them to use.
When my payment failed due to a stop I placed on my personal visa card that went missing, Spotify decided it was okay to charge my work Amex that is listed on my Paypal account for work-related purchases that does not even have my name on it! They refused to transfer the payment method to my new personal Visa because the purchases were after 14 days. In the one time that I had to contact their customer service department, they failed me.
If you ever have any sort of issue with Spotify, you will quickly become frustrated when dealing with their customer service department. The Worst Customer Service I've Ever ReceivedĪfter being a long time user, I just canceled my Spotify account due to their Customer Service.
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